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Whether you are
interviewing for a job or networking to make new
contacts, impressions count. What people remember
about you, when you aren’t around, influences hiring
decisions, business referrals, and whether or not
countless opportunities will be nudged your way.
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Here are five
keys to leaving the impression you want:
(1) Dress the Part
Beyond dressing well,
choose a style that speaks to the characteristics you want
remembered. Do you want to portray money and power,
down-to-earth warmth, creative genius, hard worker? If you
don’t know where to start, watch other people, monitor the
impressions you have of them, and look at what they are
wearing. Look at pictures in magazines, talk to at least
three friends to get an opinion. Go to an expert and spend
extra money to get three to five outfits you feel
confident wearing.
(2) Categorize Yourself
Whether you like it or
not, people do not have the brain capacity or the
motivation to remember all your wonderful characteristics,
talents, and accomplishments. They will categorize you if
they can, and if they can’t, they wont remember you at
all.
Take control of what
others remember about you by creating a simple and clear
picture of who you are, what you have to offer, how they
can help you. One method for doing this is to first give
your name and a major category most people can relate to
and then add something that makes you special or
different. If you can’t think of anything that makes you
stand out, ask ten people who know you well for some
ideas.
For example, if someone
tells me they are a "Financial Planner" at a networking
function, I may or may not know what a financial planner
is and I may or may not ask more questions. Usually I wont
ask much because I don’t want to encourage a sales pitch.
Even if I get and keep the business card, it will probably
go into the stack of other cards and get lost. On the
other hand, if I meet the following two people at a
networking function, I will be much more likely to
remember them, and at some point send them referrals.
a. Hello, I’m Ann Smith.
I’m a financial planner who specializes in helping people
get out of debt. I spend extra time teaching my clients
key concepts and clearing up misconceptions so they can
make wiser decisions on how to manage their money. I work
with people who are overwhelmed with their financial
situation and need someone to help them through it step by
step.
b. Hello, I’m David
Longfellow. I am a financial planner who specializes in
maximizing the value of my client’s assets. I work well
with busy executives who simply don’t have time to worry
about money. I do all the work and provide them with short
but frequent progress reports so they know they are in
good hands.
Notice that both
introductions can be said in less than 30 seconds. Each
one gives you enough information to categorize that person
in your mind. You know something unique about the service
they offer and have an idea of the kind of person you
might refer to them. Through a carefully crafted
introduction, they have greatly increased the likelihood
that you will remember and refer them a week or two later
when you run into their "perfect" client.
(3) It’s Not About You
The impression you make
has a lot less to do with you than your audience: what
they want to accomplish, what they are worried about, what
they fear, what they need. Most people you meet have their
own agenda – and it’s not to hear everything about you.
Even a job interviewer is after pretty specific
information, regardless of how open-ended his questions
are. It often has to do with the positive or negative
characteristics of the last person who held the position.
If that person had a hard time fitting in, they are
probably looking for good team players. If he didn’t take
initiative, they’ll want someone who seems assertive.
At a networking event,
people will be much more likely to listen to you if they
think you might become a helpful member of their network.
It’s well worth your time to hold off on pitching your
case and listen for a while. Put yourself in their shoes.
Find out who they are, what they are trying to accomplish,
and see if you can fit into their picture. Your "30 second
introduction" doesn’t have to roll off your tongue at the
beginning of the discussion. If you listen first, you can
customize it to what you learn.
Meanwhile, just by showing
interest you will make a far stronger impression than
anything you can say about yourself. If you can find a way
to help others achieve their goals you add the element of
reciprocity, and they will want to help you as well. One
word of warning – don’t pretend to be interested if you
aren’t, and don’t offer help you don’t really want to
give. People smell insincerity a mile away and, as a
"technique" this will backfire.
(4) Bring a Token to Leave
Behind
A business card, a resume,
a small brochure or flyer. If you want to make a lasting
impression, your "leave behind" can work wonders. Make it
something they will want to keep and refer to. Categorize
it for them so they know where to file it. Have it match
the overall impression you are trying to make. Use nice
paper if you want to be seen as professional. Keep it
clean and simple, with basic but useful information.
Anything too big, bulky, or detailed will be seen as
clutter. Anything too "cheap-looking" will be an easy
target for the trash bin. Think about what you keep in
your workspace or in reference files. If you have a
business, you may want to get creative and pass out
personalized pens, pads of paper, or refrigerator magnets.
(5) Leave them wanting
more.
And make it easy for them
to get it. Don’t pressure yourself to inundate people with
information about yourself or your business. Get your
basic point across and then relax and get to know people
on a more casual and genuine level. Let them get a glimpse
of the real you, and don’t worry about being perfect.
People feel much more comfortable when they can relax and
enjoy themselves, even during very professional
interactions such as a job interview. Interviewers
officially assess candidate qualifications, but they also
look for people who will be fun to work with. Your
personality makes you real, and it allows people to
connect with you and enjoy the experience of being with
you.
A big part of this
experience is allowing space and time to get to know each
other. Get contact information from people you want to
stay in touch with and follow up. Sometimes it takes
several years for a relationship to turn into a business
or career opportunity, and sometimes only a few weeks. It
is rare that deals are made and closed in one meeting. So
do your best to prepare, be yourself, make the best
impression you know how to make, and then don’t depend on
it. Follow up regularly and add to the impression over
time.
Copyright April 2003, SynerGence, Back to Work Connection,
and Nahid Casazza
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