When I think about communication, I usually boil it down to how to make every single interaction count. We have hundreds of interactions every day, and every one of those conversations has an impact.
If you choose to pay attention to how you communicate, and work to improve every interaction you have, even by a few percentage points, you will get an exponential improvement in how others respond to you.
Communication training is the most important work we do with our leadership coaching clients. When you work with us you will not only develop practices that help you communicate more effectively, you will learn the sources of miscommunication, including what triggers emotional reactions, how to give feedback without arousing defensiveness, and how to understand what is going on when you see others in conflict. You will also develop your emotional intelligence, and if you choose to do deeper personal growth work, you will notice that your whole presence changes over time. You feel more peaceful and confident on the inside and things that used to cause stress don’t, so you can deal with anything that comes your way easily and effectively.
If you’d like to take your communication to the next level, send an e-mail to schedule a coaching consultation, or feel free to utilize some of the tips and tools below:
Giving Feedback Class: This is a 24 minute audio class and a one page handout that includes a script, to help you prepare for an upcoming feedback conversation. If you can master this method of giving feedback and use it frequently, you will see an immediate positive difference in performance.
Listening Tips: If you think you are a good listener, you may be unaware of what is actually going on when you are having a conversation. Just getting better at the practice of listening can make a world of difference for a leader.
The Power of Humility in Leadership – why listening makes such a difference, and why good leaders are always working to improve themselves and their communication skills.
Dealing with Challenging Relationships – three tips that can alter the dynamic of a stressful relationship.
Handling a Micro-managing Boss – this is by far my most popular blog post, and it’s good to look at from both perspectives and think about whether or not you have micro-managing tendencies, and if so what to do about it
How to Add Value as a New Manager – this is important if you are new to your leadership position. If you try too hard to prove yourself, you may end up getting stone-walled.
Five Keys to Handling an Aggressive Boss – good tips if you work for someone who intimidates you
Negotiating a Raise – It’s never fun to ask for money – here is an exercise that helps you prepare and build evidence of your value, so when you walk into the conversation you feel confident.
What to do About Whiny Employees – the drain that you experience when your very adult employees seem like three year old complainers, and what to do about it
The articles and tips above cover just a small sampling of the frustrating communication issues we run into at work. You’ll find that the coaching process we use gives you the basic building blocks to handle ALL of your conversations more effectively, so most people that do this work notice an immediate difference that improves on a daily basis, both at work and at home.
If you’d like to learn more about our coaching programs, send an e-mail requesting a consultation (20-30 minutes by phone). I’d be happy to listen to your situation and share the approach I would most likely take, including what you can expect, and how it has worked for others.
Here are just a few of my favorite books related to communication (you can click on the image for more details from Amazon):