Harvard professor Francis Frei shares the story of how she worked with Uber to rebuild trust when the company was trying to recover from significant challenges to their reputation. Her triangle model of trust in organizations takes a nebulous concept and makes it tangible, providing concrete ways to build a foundation of trust, even in environments where it would seem impossible.
What do you think of this model of trust?
Do you see it working in your organization?
I’d love to hear your thoughts!